…nd/or through more quantitative way to understand user behavior (survey’s, A/B testing in product). Often — its not just the product managers and designers who are involved with developing this understanding — but the whole team i.e. engineers, operations, growth.
One way my previous employer (Hudl) facilitated this was by having every single person in the company do a minimum number of hours answering support phone calls every year. Nothing builds empathy like talking directly to a frantic and frustrated user.