Finding opportunity with things that suck

The easiest way to make something better is to find something that “sucks” and work on it until it doesn’t. Hidden among the “suck” is an opportunity to make an impact by building trust within your teams and solving real problems.

Is there some task that the team doesn’t like doing but needs to get done? → Help them automate it or volunteer to do it for them

Is there a customer angry with support about a bug? → Pick up the phone and talk it through with them

Is there some element of your customer’s job that they don’t like doing? → Figure out a solution to help them 1) do it faster or 2) even better — not have to do it at all

Is your boss stressed out about something at work? → Offer to take on some of their work. You might even get promoted :)

Product Manager.